FAQs

Why can’t I order directly from the website?

With my most sincere gratitude for the tremendous amount of orders that I’ve been receiving, all reed and cane orders now need to be scheduled in.  This is to be able to provide a realistic wait-time for all of my wonderful clients to plan by.  Currently, my order slots are full, and I’m keeping a waiting list (when a new slot opens, I’ll contact you with an offer; first come, first served).   Please contact me to secure your spot on the waiting list. Many thanks for your patience!

 

How does a subscription work?

While a subscription is active, everything you order comes at a 10% discount. A subscription (which can be any type or number of reed(s) or cane) is automatically shipped monthly (or more frequently upon request), around the same date each month, and must run for a minimum of 3 consecutive months.  (If for any reason, the subscription needed to be canceled before the 3 consecutive months, the previously received discount would be due.) You may change the details of the order from month to month (including the amount of reed(s)), if ever need be.  Each month, when the order ships a PayPal ebill will be sent, or you may mail in a check.  Please email me to set up your subscription.

 

How much is shipping?

All standard (non-rush) US orders are shipped for $4 (First Class, approximately 2-5 business days).  US orders have the option to upgrade shipping to Priority Mail (approximately 2-3 business days) for $8, or Express Mail (guaranteed 1-2 days, depending on your location) for $25.  Please let me know if you prefer a shipping upgrade.

Please note: the shipping upgrades are only toward transit time, not crafting time.

Standard international orders ship for $10 (First Class, approximately 1-4 weeks transit time, usually close to 2 weeks).  Please let me know if you would like pricing options for faster international shipping methods.

All orders will be shipped USPS First-Class Mail, unless otherwise arranged.

Can I pay with a check?

If you would like to pay by check, please make it payable to Lisa’s Oboe Reedery and mail it (along with a description of your order – currently by subscription only) to the address on the contact page (lower right column).

What is your return policy?

As all work is hand-made, custom-ordered, and thoroughly tested and inspected,  I do not offer refunds. However, please inspect and try all reeds as soon as you can upon arrival. If there are any problems, please contact me immediately to let me know. There may be a concern that is easily handled by my offering advice. Occasionally, adjustments or replacements may be suitable. Adjustments/replacements only with prior approval. No refunds.

 

Which strength should I select?

While it can be difficult to give a precise recommendation for which strength to choose (because everyone likes a different feel), strength is a necessary language that expresses your preferences to your reed maker to help them better hone into making your perfect reed.   In general, the following guidelines should prove to be helpful:

If you play everyday: medium, medium-hard, or hard (depending on how much resistance you like)

If you play weekly, but not necessarily every day: medium-soft or medium

If you play occasionally, or consider yourself to have a delicate embouchure: soft or medium-soft

If you are just beginning to play the oboe for the first time, without ever playing a reed instrument before: extra-soft (offered on Beginner Reeds, only) or soft

What is “standard” tone? (tone is offered for professional-grade reeds only)

Standard tone is offered as a choice for oboists who don’t necessarily want to commit to a specific tone.  My standard tone is around medium-dark.

My reeds are always tied in the same color thread. Why is this, and can I get my reeds tied in different colors?

I usually color-code the reeds to easily tell the difference between the shapes and cane quality (such as purple for professional). However, I realize that the same color can become redundant after a while, so if you’d like your reeds tied in other colors, please just ask! I typically have several colors on hand and can match or substitute most color requests.

What are oboists saying about your reeds?

For testimonials, please see the About page.